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Complaints Unit
If you have any complaints, kindly contact our Complaints Unit at:
| Telephone |
: |
603-2687 2146 / 603-2687 2000 ext. 2146 |
| Fax |
: |
603-2032 2739 |
| Manager |
: |
Mr. Lee Poh Chuan |
Customers' Complaints Procedure
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A. Notes on Financial Mediation Bureau (FMB) |
| 1. |
A complaint must be submitted within 6 months’ from date of the insurance company’s final decision. |
| 2. |
The amount claimed should not exceed RM100,000. |
| 3. |
The decision of the FMB is binding on the insurer but not on the complainant. |
| 4. |
The FMB will not consider cases which are time barred or more than 6 years and cases which have been or are being referred to the court. |
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| Address of FMB: |
25th Floor, Dataran Kewangan Darul Takaful,
4 Jalan Sultan Sulaiman, 50000 Kuala Lumpur. |
Tel: 03-22722811 Fax: 03-22745752 Website: www.fmb.org.my |
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| B. Notes on BNMTELELINK/BNMLINK (Bank Negara Malaysia’s complaint centre) |
1.
| The complainant must complete the standard “Insurance Complaints Form” |
| 2. |
BNMTELELINK will handle all cases which are not within the purview of FMB. |
| 3. |
BNMTELELINK will not handle complaints involving claim exceeding RM500,000 except if it relates to complaint on the quality of service and unfair claim hearing. |
| 4. |
BNMTELELINK will not handle complaints which have been forwarded to FMB or the court, and referred by legal firms or under their conduct. |
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| Address of BNMTELELINK: |
Jabatan Komunikasi Korporat, Bank Negara Malaysia,
Peti Surat 10922, 50929 Kuala Lumpur |
Tel: 1-300-88-5465 Fax: 03-21741515 Email: telelink@bnm.gov.my |
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